Creditsafe Master
FAQs
Find an answer quickly to the most common questions on anything to do with your account or our products.
Company Credit Reports
- Why should I use a Company Credit Report?
- Have a question on your company report?
- How do you indicate if a company is creditworthy?
- Can I see a sample report before I buy one?
- How do I print and/or save a company report?
Compliance Alerts
- What are Compliance Alerts?
- Why have you added Compliance Alerts to business reports?
- Why is there an alert/possible match against my name?
- What is the value of Compliance Alerts if they only tell me if a company has possible hits/warnings without telling me if it’s OK/NOT OK to do business with the company in question?
- I clicked on the alert, but it navigated me to a screen that shows no results. Is there a difference between the checks done in Protect compared to that in Compliance Alerts?
UK Company Scorecard
- Scorecard Glossary of Terms
- What does the score predict?
- Do I need to do any changes in my system when you make the changes?
- What happens when you launch the new UK scorecard?
- Who can I contact if I have any questions about the UK scorecard?
Consumer Credit Reports
- I can’t find any results for somebody, why is that?
- On a consumer report, why would a CCJ not appear on your report but appears on a competitor’s report?
- Why is there an N/A on the credit score?
- What is meant by Residency Confirmation?
- What is a Notice of Correction?
Sales & Marketing Data
- How often is the company data updated?
- Do you have a list of all the criteria available to refine my lead list?
- Can existing customers or selected businesses be excluded?
- Is there a minimum and maximum number of records that can be downloaded?
- In what formats can the data be downloaded?
Anti Money Laundering (AML)
- What is Money Laundering?
- What is Electronic Verification?
- If Passports and Driving Licences are collected, why check anything else?
- What is the Consented National Database?
- What is the Birth Index?
Debt Collection
Trade Payment Information
- Can anyone provide payment information?
- Does your payment information cover Europe?
- How is payment data going to benefit my company?
- How do you stop false payment data being added?
- How do I join the Trade Payment Data Program and what are the benefits?
Integration / XML
GDPR
- Do you store and process the data we send?
- What do you use the data for?
- Where is your data kept?
- How long do you retain your data for?
- Is data processed outside EU?
Website
- Why are Creditsafe introducing a new website?
- Do I have to change over to the new website?
- Will this affect me as a customer?
- What are the advantages of the new website?
- Does it cost more?
About Creditsafe
User Guides
Bulk Data
GetData UK Migration
- Why are we switching off the GetData UK API?
- What benefits do I get from migrating over to the upgraded Connect API?
- When is the GetData UK API being switched off?
- What does it cost to migrate over to the Connect API from GetData?
- Will I lose any products from GetData UK by migrating over to Connect API?
Exceptions
- What is Creditsafe Exceptions?
- Where can I see Exceptions?
- I have a license but cannot see any Exceptions for company X?
- Can I monitor Exceptions?
- I can see Exceptions for UK companies, but not for USA companies?
Changes To Login Credentials
- Why are Creditsafe updating usernames to email addresses?
- Will this update have any other impact on my account and services?
- Why do I have to provide my first name and last name again?
- What is meant be a strong password?
- Do I have to change my username to an email address?
KYC Protect Web Migration
- What is KYC Protect?
- What is KYC Protect used for?
- Where does the KYC/Business data come from in KYC Protect?
- Profiles in KYC Protect
- Screening on KYC Protect
New Bank Verification
- Where does the bank verification data come from?
- How is a bank account verified?
- What information is needed for bank verification?
- What payment types are covered?
- Does the History page only show the current user history or the history for the whole organisation?
ID Verification Plus
Data Studio
- What is Data Studio?
- How do I Access Portfolios in Data Studio?
- How do I Create a Portfolio in Data Studio?
- How do I edit Portfolio Details in Data Studio?
- How do I Delete a Portfolio in Data Studio?