Creditsafe Master
FAQs
Find an answer quickly to the most common questions on anything to do with your account or our products.
Company Credit Reports
- Why should I use a Company Credit Report?
- Have a question on your company report?
- How do you indicate if a company is creditworthy?
- Can I see a sample report before I buy one?
- How do I print and/or save a company report?
Compliance Alerts
- What are Compliance Alerts?
- I am a small company with no international trade. Do I need to do KYC?
- What lists do you use to screen parties?
- A compliance alert with a high match rate is showing for an individual that I know for certain is not a relevant match, can the compliance alert be removed in this case? And why is there a high match in this case?
- Are there any jurisdictions where information is not available?
UK Company Scorecard
- Scorecard Glossary of Terms
- What does the score predict?
- Do I need to do any changes in my system when you make the changes?
- What happens when you launch the new UK scorecard?
- Who can I contact if I have any questions about the UK scorecard?
Consumer Credit Reports
- I can’t find any results for somebody, why is that?
- On a consumer report, why would a CCJ not appear on your report but appears on a competitor’s report?
- Why is there an N/A on the credit score?
- What is meant by Residency Confirmation?
- What is a Notice of Correction?
Consumer Due Diligence
- Why do we need to update our privacy policy?
- What exactly do we need to add to the privacy policy?
- Why does the privacy policy have to be online?
- Why are you asking for this information?
- What information do we need to provide to get access?
Sales & Marketing Data
- How often is the company data updated?
- Do you have a list of all the criteria available to refine my lead list?
- Can existing customers or selected businesses be excluded?
- Is there a minimum and maximum number of records that can be downloaded?
- In what formats can the data be downloaded?
Anti Money Laundering (AML)
- What is Money Laundering?
- What is Electronic Verification?
- If Passports and Driving Licences are collected, why check anything else?
- What is the Consented National Database?
- What is the Birth Index?
Debt Collection
Trade Payment Information
- Can anyone provide payment information?
- Does your payment information cover Europe?
- How is payment data going to benefit my company?
- How do you stop false payment data being added?
- How do I join the Trade Payment Data Program and what are the benefits?
New Bank Verification
- Where does the bank verification data come from?
- How is a bank account verified?
- What information is needed for bank verification?
- What payment types are covered?
- Does the History page only show the current user history or the history for the whole organisation?
International Bank Verification
Integration / XML
GDPR
- Do you store and process the data we send?
- What do you use the data for?
- Where is your data kept?
- How long do you retain your data for?
- Is data processed outside EU?
About Creditsafe
User Guides
Bulk Data
Exceptions
- What is Creditsafe Exceptions?
- Where can I see Exceptions?
- I have a license but cannot see any Exceptions for company X?
- Can I monitor Exceptions?
- I can see Exceptions for UK companies, but not for USA companies?
Verify
- What is Verify?
- How does Verify work?
- Where does the data in Verify come from?
- How often is the data updated?
- Am I performing a hard search when using Verify?
Data Studio
- What is Data Studio?
- How do I Access Portfolios in Data Studio?
- How do I Create a Portfolio in Data Studio?
- How do I edit Portfolio Details in Data Studio?
- How do I Delete a Portfolio in Data Studio?
Changes To Login Credentials
- Why are Creditsafe updating usernames to email addresses?
- Will this update have any other impact on my account and services?
- Why do I have to provide my first name and last name again?
- What is meant by a strong password?
- Do I have to change my username to an email address?
Feedback
Ledger Insights Migration
Compliance Search Migration to KYC Protect
- Why is the Compliance Search Migration Happening?
- What will our Compliance Search service be migrating to?
- What is KYC Protect?
- Is the migration from Compliance Search to KYC Protect optional?
- When will I be able to access KYC Protect?