Where a virtual office address is used, we require additional verification (such as a rental or service agreement) to confirm that your business has a legitimate and authorised presence at that location. Virtual addresses can be used by multiple businesses, so this step helps us ensure the address is genuinely linked to your organisation and not being used without proper agreement. 

This forms part of our due diligence and supplier requirements (including TransUnion) to verify business identity and reduce the risk of fraud or misuse of consumer data. Providing a valid agreement allows us to complete this verification and progress your access without delays.