Answer:
Resending activation will be disabled for a number of reasons. These could be:
- The user has not logged in since your migration to identity and will show as Pending User Login. Once they have logged in, reactivation will be possible.
- The user has other restrictions to prevent disruption to services. Please contact your Account Manager if one of these users needs to have the activation email resent to them.
Customers with Federated Login (also known as single sign-on) will have some differences in functionality when using Customer Self Service. Please view this article for more information.