For more guidance on how to deactivate or reactivate a user, please view this interactive demonstration.
Please note: You will need to have Customer Self Service enabled and have the correct user permissions to be able to deactivate/reactivate users.
To deactivate/reactivate a user, please follow the below steps:
- Click on My Account in the top right corner of the home page
- Navigate to the User Management tab
- Select the use you would like to deactivate/reactivate out of the list of users. Deactivated users will show in the inactive user section
- In the profile of the user, click the Deactivate/Reactivate user button
- Click through the confirmation
- The user has now been deactivated or reactivated
Customers with Federated Login (also known as single sign-on) will have some differences in functionality when using Customer Self Service. Please view this article for more information.