Summary:

Guidance on how to deactivate/reactivate a user using Customer Self Service

Solution:

For more guidance on how to deactivate or reactivate a user, please view this interactive demonstration. 

Please note: You will need to have Customer Self Service enabled and have the correct user permissions to be able to deactivate/reactivate users. 

To deactivate/reactivate a user, please follow the below steps: 

1. Click on My Account in the top right corner of the home page
2. Navigate to the User Management tab
3. Select the use you would like to deactivate/reactivate out of the list of users. Deactivated users will show in the inactive user section
4. In the profile of the user, click the Deactivate/Reactivate user button
5. Click through the confirmation
6. The user has now been deactivated or reactivated